It’s time to speak up…

Supporting a child with additional needs can be a battle as well as a joy.  Parents have to negotiate with educational services, healthcare services and the general public who often lack awareness and empathy.  I tell the story of my children and I, highlighting both the challenges that we have faced and the successes we have enjoyed, from pre-diagnosis to the present.

The aim of my blog and my talks is to improve relationships and increase understanding between parents and the professionals they encounter.

It is only by educating ourselves that we can ensure that children achieve their full potential and are not hampered or vilified by our lack of understanding.

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Meltdown

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I am shattered.  This afternoon I witnessed a horrendous meltdown and, for the first time in as long as I can remember, it didn’t happen to one of my children.

We were asked to leave a building by another door in order to reduce the risk to the child.  Mine couldn’t handle the change to routine and hid behind a door, refusing to come out and angrily shouting.  I explained what was happening and how we could help. I wanted her to help and to leave by the other door but she wouldn’t and I was furious with her.  I felt that she could/should have handled the change and that at that moment in time, she would see that the little boy’s need was greater than her’s. I was angry with her as we walked to the car, as she cried in the car and even when she suddenly snapped out of it and started talking and laughing about her day.

I could measure out the whole of my parental life in meltdowns; indoor, outdoor, public, private, long, short, hourly, daily, self-injurious, injurious to me.  Every one different and yet all having one thing in common. They are most desperately painful to those having them. They are the expression of terror, a feeling of such wrongness that it must be escaped at all costs.  It’s tough for the parents of course, hideously tough, because most attempts to stop them fall short and leaving the parents feeling crushed and useless. But the suffering of those having them is truly awful. Meltdowns must simply work themselves through and all you can do is try to keep your child as safe as possible and comfort them afterwards.  Parents try desperately to reduce the fears of their children and that responsibility can be stifling. Life shrinks and becomes purely about keeping your child calm. Any risky activities are discounted and there are days when leaving the house can be abandoned all together. There is simply no point in taking the risk.

This time last year my child had a catastrophic meltdown that meant that well over a hundred children had to leave a building by another door.  They filed out quietly, without any fuss and it was my daughter that suffered the consequences. It was unfair of me to expect her to either remember or empathise. I have no right to feel this way.  This did not happen to me and I should be grateful and not sad.  My frustration with my child was unreasonable and more about the horror of my own memories rather than her refusal to do as she was asked.  I think it was just a reminder that I can never feel confident that the meltdowns will stop permanently.  Both of my children have them, although my son’s are less frequent now.  I felt desperate for the child and terrible for the parents. They would have known the risk of sending a replacement to collect their child and would have been hoping beyond hope that it would be OK. It wasn’t and they will feel like crap.

I hope his parents will be alright tonight.  I hope the little boy has recovered and feels that the world is safe again.  I wish I could have helped simply by managing to get my own child out of the other door.

Instead I’ll write her a card.  I’ll send it via the person that knows who the parent is and only if they say it is OK.  All I can say is this:

‘I know that your son had a tough afternoon and I also know how upset you will be that he was so distressed.  All I want you to know is that in time the world will become less frightening to him and that things will get easier.  Sending best wishes from a parent just like you x’

 

To The Parents of the Boys in the Changing Room

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I won’t have the chance to say this to your face so I am going to say it here.  This is my platform, the place that I use to explain clearly and dispassionately, what it is to live our lives, in the hope that people reflect and empathise with others who might be treading a similar path.  Sadly, the people who read this will most likely be the people who guard against this kind of thing already, who have brought up their children to accept difference and embrace it. Probably not you.

Your children are terrorising my son.  Their actions may, to them, seem innocuous but I must tell you that they are causing my son such distress that he is now frightened of changing for PE and is considering all possible means of escape.  They turn off the lights and creep up on him, poking him in the dark and invading his space. What fun they are having, what an excellent target who, without fail, will amuse with his reaction. They laugh at him and steal his shoes, pretending to the teachers that it is an honest mistake.  The school staff are dealing with it but I am afraid it is too late. The damage has been done. Every evening he talks about his fears and every evening I convince him that the staff will make it stop. They are trying. Are you? Do you even know?

My lad is making such a success of his new school.  Every week I get a postcard home or an email from a teacher who wants to congratulate him on his diligence and attitude for learning.  He turns up on time, does his homework and moves around the school genuinely excited about what he is going to learn next. Can you say the same?

He has had a lot to deal with in the few weeks since he started.  The school is three times the size of his last one and, with the help of a map, he is finding his way around.  The canteen bully who took the piss out of him and tried to make him stand up and sing, has been dealt with. The girl who tried to get him to talk publicly about sex, has moved on.  My boy is now allowed to eat his lunch in a peaceful, protected place. He has learned the names of every teacher, despite struggling to recognise faces or recognise known people in unexpected places around school.  He is beginning to identify children who might eventually become friends and the ladies in student services, who he had to visit daily at the beginning, told me that he is the most polite and respectful child they have ever dealt with.  

Having spent 8 years in an all-girls boarding school, there is not much you can tell me about the cruelty of children.  I also accept that all of them can be vile at some time or other and that it is not always a reflection of their true character. Let’s hope that this is the case with your kids, eh?

So, futile though this is, I am sending it out into the ether in the hope that it will reach someone whose child may be acting in the same way.  It won’t reach you, of course, but maybe, just maybe, it might reach someone who will talk to their children and ensure that they don’t do the same thing.  

Talk to your children.  Please.

Morning

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First day of double school run.  Second day of No.1 child’s new school, first day of No.2 child’s new school.  Parent must be calm, positive and supportive to ensure smooth transition into places of learning.  All therapeutic parenting skills (from expensive Attachment course) must be employed: playfulness, acceptance, curiosity and empathy. Continue reading

Inclusion. Part 3. A Tale of Two Schools.

 

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I sat in Reception thumbing through the prospectus hoping to find, amongst the student profiles, a student with SEND.  Of course not.  The insert showcased the exam results.  Next, I whizzed through the mini Ofsted report.  No mention of SEND either.  Alarm bells ringing.  But, I remembered, I had visited before and the SENDCo had seemed fine.  It was a good school, perhaps this was just another misunderstanding.

‘Hello Mrs Smith, come through’, the Head Teacher shook my hand and led me into an empty office with an unsmiling SENDCo.  Both had a copy of my son’s EHCP but had not thought to print one out for me.  They had, just as I had suspected, attacked it with a highlighter and went full throttle into their objections.  No smiles, no apologies, straight for the jugular.

After several minutes of interrogation, I suggested they might like to print me a copy so I could respond more effectively.  I told them that I had been unable to prepare, as no one had given me a list of concerns in advance, but that I would be happy to answer their questions. Silence. The unsmiling SENDCo begrudgingly stood up and went to the office to print off a copy while the Head Teacher leaned back far in his chair and resumed the interview, asking deeply personal and irrelevant questions about the make-up of my family.  I was being grilled.

There were giant highlighted sections on every page of the EHCP.  I responded positively to every point but there were still no smiles and not flicker of enthusiasm.  ‘We don’t offer that’, ‘we can’t do that’, ‘I cannot emphasise enough that we are not experts in this area’, ‘you have to understand that we would have to do everything in this plan and so I need to be absolutely clear that we don’t do….’  etc.  ‘We wouldn’t want it not to work out here…’ Wow.  They had actually managed to weaponise his EHCP.  I had to understand and accept that some things were not going to be accommodated.  Or else.  Double wow.

I tried to lift the mood and told them a couple of funny stories, genius ways his previous schools and I had worked together to overcome challenges.  I soon realised I was the only one smiling; it was like being the only drunk at a party.  I looked directly at the SENDCo who put her head on one side, forced a smile onto her face and tried to look as though she was interested.  ‘Oh’, she said, feigning empathy.  It looked like it hurt her.

‘We think the school will be too big for him’.  ‘It’ll be fine.  It’s got 300 fewer pupils than the upper school he’d be going to in a year’s time where we currently live’.  I asked how many children with autism attended their school.  ‘Not many, as the Special Schools around here are so good’. ‘How odd’, I smiled, ‘considering Autism is so common I am absolutely staggered that any school in this day and age can claim to have very few autistic children as students. How has that happened?’.  Silence.  Head Teacher, ‘Have you considered a Special School place?’.  I tried to remain polite.  ‘No, as he doesn’t need one.  All his needs have been and will continue to be met in mainstream education.  Unless, of course, a school is unwilling’.   They suggested another school.  I looked again at the SENDCo.  ‘My son would not qualify for a place in a Special School.  He has thrived in mainstream education for the last 9 years.’  Dead silence.  ‘Have you considered H******* School?  They have an ASD unit there’.  I lost my patience.  ‘Goodness, it is almost as if you can’t hear me!  IF HE NEEDED A PLACE IN A SPECIAL SCHOOL I WOULD HAVE DONE EVERYTHING IN MY POWER TO SECURE HIM ONE. HE DOES NOT NEED ONE.

How many children with EHCPs do you have in your school?’.  ‘21’.  ’21!  In a school of nearly 1400 pupils?!’.  ‘Yes, because the Special Schools around here are so good’.  I stared at her.  ‘So you are not an inclusive school then?’  The Head Teacher sat up in his chair.  ‘We have some visually impaired students and one student with Down Syndrome. We are an inclusive school’.

I let that one hang in the air as I could not think of a thing to say other than telling him that he was a lying bastard and if he genuinely thought that those figures represented inclusion he was also, clearly, in need of serious medical intervention himself.

‘My daughter has a school visit booked for 4th July.  I would be grateful if my son could come in on that day and meet his new form teacher.

‘That won’t be possible.  It is a short day and we finish at 2.30’.

‘We’d only need an hour or so’.

‘We don’t know which teacher he will have yet’.

‘What about the TAs?’

‘We haven’t assigned them yet’.

‘The Head of Year then?  Can he visit the classroom?’

‘We don’t offer that’.

‘I have answered every one of your objections and yet you still seem nervous about accommodating my son.  I cannot understand why.  He is absolutely flying at school at the moment and his needs are being managed well by his teachers who are extremely fond of him.  You may say that you lack expertise but expertise can be gained by anyone who wants it’.

‘We are nervous about accommodating your son’.

‘Perhaps you would like to speak to some of his teachers – they will be able to reassure you’.  The SENDCo shot me a look.  ‘I have spoken to the SENDCo at his school, she is my contact’.

‘That’s great.  However, his form teacher, his Head of Year and the Deputy Head Teacher are all more than happy to speak to you’.

She glared.  ‘The SENDCo is my contact’.  Triple wow.

‘I cannot send my son to a school that does not want him’.  Absolute silence.

It was time to finish the meeting.  The SENDCo stood up, shuffled her papers and failed to say goodbye.  I marched out to reception while the Head tried to make small talk about the topography of the region.  YOU CAN FUCK RIGHT OFF.

Out to the car park to wait for my sister.  I was shaking with rage and trying desperately not to cry.  What the hell was I going to tell my boy, my gorgeous boy who was waiting at home to hear about his new school.

‘How did it go?’  I told her. ‘How dare they.  HOW DARE THEY!  Over my dead body will he go to that school’.

I love my sister.

We raced back to her house.  I had to find another school. But how?  The alternative local school was linked to that one. I phoned my SENDCo to tell her that her instincts were right about this morning’s school and that I had got it badly wrong.  I phoned the alternative school and left a message for their SENDCo, trying to keep an open mind and asking if he could call me back and try to find someone to show me around the school in the afternoon.  A long shot, I know.  He didn’t call back.  Next I phoned the Head Teacher of my daughter’s new school and asked for any leads.  I asked her about H*******.  She said it was a good school, up and coming, with good teachers and a very diverse student population.  They did have an ASD provision on site and the kids assigned to it spent most of the day in the mainstream classrooms.  15 minutes’ drive.  I phoned them.  Within 10 minutes a Head of Year phoned me back and said he would be happy to meet with my sister and I at 1.30pm and send us on a tour with two students.  I apologised for the short notice.  ‘I really thought I’d found a terrific school.  I thought they were inclusive.  I have just had the worst, most hostile grilling of my life and I absolutely cannot send my son there’.  ‘Isn’t that always the way’, he said.  I thanked him over-enthusiastically. Luckily, I am used to making a dick of myself.

At 1.30pm, with the remains of a chicken tikka sandwich stuck between my teeth, we screeched into the car park.  Captain Fabulous was waiting for us in front of the school.  Yes, you read that correctly.  He was WAITING FOR US IN FRONT OF THE SCHOOL.  I shook his hand and thanked him yet again, aware that I was beginning to appear infirm.  The two students were 13, a year older than my son.  Both smartly dressed, one with a considerable amount of accidental glue on his blazer.  I liked them both immediately.  We toured the school.  We discussed the following:  bullying, inclusion, autism, human rights, diversity, good subjects, what they REALLY thought of their school (they love love love it), whether the dance classes are embarrassing, whether the toilets stink, where you can eat your lunch, what they hated before they came and love now, what the teachers are like and why they both had respect badges.  Several teachers came out of their classes to greet us.  By the time we reached the speedy end of the tour we were euphoric, we could both see my son there.

A quick thanks to Captain Fabulous who produced his card and said he was delighted my son would be coming in September, they certainly had space for him.  Yes of course he could come and visit – ‘Do contact me if you need any further assistance’.

My sister shepherded me towards the car before I lost control of myself.

************************************************************************************

It took me 3 hours to drive home.  My boy, lying in bed in the agony of a 5 day ear infection, raised his head.

‘Did you see my school Mummy?  What is it like?’

‘Yes I did love, and it is absolutely fabulous’.

Inclusion Part 2. One down…

 

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Yesterday I made the 200 mile round trip to visit two schools for my daughter – the same two schools that I had been told had ‘raised concerns about meeting need’.  On the strength of the objections I had been asked whether I would like to try other schools.

I had asked the new Local Authority for a list of the objections in order that I could answer them/check their legality but they had refused to do so as they felt it would compromise the schools.  Poor old schools, eh?  Mentioning both the Code of Practice and the Children and Families Act 2014 in my subsequent email seemed to have a dramatic effect on the bowels of my contact in the SEND team who was either away from her desk or in the toilet every time I phoned.  Any correspondence was, henceforth, vague, woolly emails.  The one time I did catch her, at 9.01am, the conversation was defensive and unsatisfactory.  I asked how she could expect to answer the objections having never met my children or spoken to their schools.  I suggested it might be a good idea to discuss them with me. 

The first school was the catchment area school that I had not applied to but to which the LA had felt the need to send over, without my permission, my daughter’s highly sensitive information.  I learned that their response had been a flat no due to their own capacity issues.  The school itself was tiny, the Head Teacher stressed and losing key staff due to budget cuts and we had a frank conversation.  The majority of the conversation was about their inability to handle another child in that year group (they were already 3 over the maximum allowed) and all their financial and staffing difficulties.  I interjected with information about my daughter, when possible, and in the end, we could both appreciate each other’s point of view.  She had heard nothing from the Local Authority since sending back her response to their application.  I left, certain that despite it being a lovely school, it was not the right setting for my daughter.

The school that I had previously thought I had secured, was next.  This was the school I loved, whose SENDCo I felt I had connected with and whose rejection came as a tremendous blow.  The LA had told me that I should communicate with them directly and take my daughter there first in order to secure a place.  When I booked the appointment, the school said that they would not need to see her.

I was ready, massively wound up and dressed smartly with violently assertive lipstick.  I was determined not to blow it.  My sister was adamant, ‘You can do this.  You know it’s the right place for her.  You can make them see it’.  

I was greeted in the office by the Deputy Head/SENDCo who was beaming.  This was disarming.  I beamed back.  ‘Lovely to see you again.  Please come through’.  Into the Head’s office to shake hands with the other SENDCo (yes, you heard me, the OTHER SENDCo), also beaming.  My violently assertive lipstick was beginning to stick my lips to my teeth.  I sat down, notepad in hand.  ‘I understand that you have some concerns about offering my daughter a place and I would really like to discuss them and work with you to overcome them.  This school remains my first and only choice of placement and I sincerely hope that you can accommodate her’.

Three people simultaneously un-beamed.  They had heard nothing from the local SEND team since sending in their concerns which were, in their view, absolutely no barrier to offering her a place.  Catchment was irrelevant.  They had made a provisional offer to a TA that they thought would be terrific and wanted to discuss her suitability with me so that we had first dibs.  They were only sorry that they would only have my daughter for a short time before she would move on and up with her cohort.  If I had the skill (and did not have a backside the size of a hot-air balloon) I might have done cart-wheels around the office.

They were astonished to learn that the LA had suggested I take my daughter in to the school in order to secure a place.  They had never expected children to be checked out first and have never, ever, turned down a child with SEND.  The school had been waiting to hear a response to their concerns in order to move forward and had heard nothing in the weeks that followed.  All the stress, all the worry, the fear, the anger, everything had been caused by poor communication and a total lack of care by the people who were supposed to be helping secure an appropriate place for my child.  Cheers for that.

The Head Teacher printed off the form that they had sent in and we discussed each point.  They had already made plans. The OTHER SENDCo understood everything that I said and almost finished my sentences for me.  All of them had been trained to handle my daughter’s specific issues and were completely un-phased.  They recognised the importance of EVERY member of staff receiving the same training; lunch-time supervisors, playground staff, EVERYONE.  This programme was already underway.

We discussed transition visits and they asked what I felt would be helpful.  We finished the meeting.  They apologised once more for the distress that had been caused and looked forward to our next visit.  I moon-walked out through reception.  Well, almost.

The relief, when I walked out of that school, was almost over-whelming.  My little girl will be going to the right place after all.

I could so easily have buggered this up by doing what was suggested and looking for a different school.  There was absolutely no need.  Whilst this whole episode has caused me to doubt my own sanity, I have, at least, the proof of a few mis-guided and mis-informed emails to reassure me.  So, thanks awfully to those responsible for the weeks of unbearable stress.  For the feeling of injustice and impotence.  For the nights spent researching the law and the panicked phone-calls to colleagues. For all those mornings with a 4am start and the extra pounds that I have stuffed onto myself as my usual coping strategy.  I am absolutely LOVING the feeling of my biggest clothes restricting my breathing.  What larks.

So, to those responsible – both the school and I followed the procedures that were in place and have, by sheer chance, snatched victory from the jaws of defeat.  May I suggest you crawl out of your mythical toilet, pick up the bloody telephone and actually SPEAK to families like mine who you are supposed to assist.  What a ridiculous waste of time and energy.  This is on you, folks.  Do better.

I have still got to secure a school for my son.  One down, one to go.  On on…

 

Inclusion

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So, we are moving.  Both children require a school place for September.  I have done my homework.  I have sat in front of a map and have read Ofsted reports and SEND policies.  I have met with SENDCos and spoken to parents.  I have found two schools that offer an excellent education to their pupils.  If my children were neuro-typical the process would be straightforward.  You visit your local schools, choose, apply and, within a set period of time, you find out where you child will be educated.

Not so when your children are different.  You apply through the Local Authority SEND team.  They contact your current local authority and the first round of finger pointing ensues with both complaining that they have not sent/received what they need.  The parent chases, in my case, for months.  Eventually, the appropriate documentation is sent and the new council sends out requests to the selected schools.

Upon receipt of the requests, each school must consider carefully whether there is any concrete, legal reason why, in spite of all reasonable adjustments, the child in question cannot be educated in their establishment.  In our case, no school can say that they are full as my children both come with provision for an extra member of staff.

Both children are armed with an Education, Health and Care Plan which catalogues not only their needs but also instructions on how to meet each need and a list of outcomes that will be achieved by meeting those requirements.  Helpful, you would think.  Constructive.  A decent Plan, when used appropriately, reduces the guesswork, ensures as close to a smooth transition as is humanly possible and has the potential to improve the prospects of the child immeasurably.

Sadly, this is where the wheels seem to have fallen off.  Both potential schools appear to have thumbed through the EHCPs and circled the parts that they don’t fancy.  They have spoken to the children’s current SENDCos and, despite fervent assurances, have decided that, on reflection, they can’t/won’t/seriously can’t be arsed to take them on.  Staggeringly, we have also managed to be rejected by a school that I had not requested – it’s borderline impressive.

I am now in the delightful position of having to fight to get my children into schools that don’t actually want them.  I cannot tell them to get stuffed and have to continue to appear happy to work with everyone, despite feeling that they have stabbed me square in the heart.  Immediately I am on the back foot and I will need to concentrate wholly on this issue and no other until it is resolved.  I now have to challenge, via the new local authority, as I do not believe that either establishment will actually be able to come up with any legal reason why my children’s needs cannot be met or why, with the correct support, they would not thrive.  One school has suggested that they meet one of the children first, to allay their concerns.  This trespasses dangerously close to disability discrimination as it adds another layer of criteria to their potential admission – if they can prove that every other child in their establishment had to be met/interviewed first, absolutely fine.  I think we all know that that is not the case.  Imagine seriously expecting a frightened 6 year old to cover herself in glory the first time she looks round a new school.  Then imagine that same child thinking that she’ll be going there only to tell her that somehow she has failed to impress.  It’s a fucking nonsense.

Every school talks a good game regarding Inclusion.  Their websites showcase their policies, quoting the law, the SEND Code of Practice, their stringent rules against discrimination.  You stand, with your children, on the other side of a closing door as someone shouts through it all the things that they think they represent and believe, all the while desperately trying to padlock it shut lest you sneak in with all your tiresome needs.

Once more I have to push, to fight, to go into battle.  This may simply be Round One.  I will answer all of their questions, assure them that I will work constructively with them and I will have to continue to research our legal position.  I am so bloody tired of having to tell people what they ought to be doing. Whoever does, eventually, accept my children will find me immediately on the defensive, questioning everything they are doing because I am a mother and cannot let the new teams’ shameful lack of will affect either child’s future.  ‘Chose another school’ you might say.  I’d love to.  Find me an excellent one, where my children can make local friends and that will welcome them with open arms and I will.  I thought I had.  Believe me, it’s slim pickin’s.

All this time I must continue to impress on my children all the wonderful things that will come with our move. Time is running short and they are already asking about their schools; my son has even asked me whether the new teachers will understand him.  Imagine if they knew this.  

So, new schools, let me tell you a few things about my children that you may have skipped over with your highlighter.  Every morning my daughter brushes my son’s hair for him because she wants him to look smart at school.  He hugs her before he leaves and wishes her a great day because he knows that he is going to have one.  They try, every day, to join in as much as they are able and, when given the right support, they succeed.  They have made strong friendships and are popular with their peers.  Their Teaching Assistants and SENDCos care deeply for them.  They work hard and feel that they are part of their schools.  They are strong, resilient, loving and kind. They are the bravest people I have ever met.  I cannot begin to express how proud I am of them.

So start again.  Bin your previous, shameful work and bloody well start again.  Or remove your Inclusion Policies from your websites because they are a fucking lie.

 

Supermarket

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It had been raining for days.  There were only a few places that we could visit without a meltdown and all but one of those was outside.

We were low on the six foods my son would eat so we prepared ourselves for the supermarket.  Photograph, PECS schedule and shopping list, emergency supplies etc.  He had his own little shopping trolley and, once shown the photo of the supermarket, he was happy to get into the car and go.  It was his favourite route, the one he knew off by heart.  The right place to go in the car.

We made our way over to the trolleys.  They snaked out from under their shelter, the first ten feet of them exposed to the elements and therefore dripping with water.  I pulled one out.  One look at it was enough.  A full-blown meltdown.  Screaming, crying, trying desperately to get away.  They were different, wrong, in fact so wrong that he felt it in the depths of his soul.  If something like that could happen to a trolley, who knows what else could happen?  He started attacking his trolley, crashing it onto the pavement, trying to hurt it. With one hand on the big trolley, I caught him with the other hand and pulled him inside, knowing that if I could just dry the trolley, all would be well.  We stumbled towards the Customer Service desk in the hope that someone would help.  Two queues of people stood next to each other, waiting to buy their cigarettes and lottery tickets.  As I desperately approached the desk with a screaming, terrified, non-verbal toddler and his deadly weapon/toy trolley in one hand and a dripping wet supermarket trolley in the other, the two lines shot apart to make space for our crisis.  It was like the parting of the Dead Sea.  The new space meant that my boy could swing round and start ramming the desk with my big trolley, desperately trying to get it, and it’s horrible strangeness, away from him.

Every single person in the queues turned their backs.  I tried to catch the eye of the woman behind the desk but she was too busy exchanging superior looks with a middle-aged man in a flat cap.  You know the looks, the ones that scream revulsion and disapproval.  The ones that say that the parent is hopeless, that they shouldn’t be allowed in the shop, that the spoilt child just needs a good hiding.

‘I need to dry the trolley’ I said.  ‘Please can you help me.  I just need to dry the trolley’.

Nothing.

‘Please, haven’t you got paper towel somewhere?’  ‘If I can dry the trolley, all this will stop’.  ‘Please help me’.  I was shouting.

Still nothing.  The noise was unbearable.  I’d dropped my handbag and the contents rolled out across the floor.  I’d thrown down the empty shopping bags and managed to push away the toy trolley.  The large metal trolley was being rammed into the desk.  Our circle of destruction was about 8ft across.  All backs still turned towards us.   I was trying to soothe him, ‘It’s Ok, it is only rain, we will dry it and it will be OK, someone will help us, it’s OK, it’s OK, it’s OK.  I sounded pathetic, useless, a crap parent.

The Woman finished exchanging haughty looks with Flat Cap Man and, sighing heavily and with an exaggerated apology to the person next in the queue, strode around to the other side of the desk.

‘I just need to dry the trolley, please, just some of that blue paper towel you always have, PLEASE’, ramming, shouting, screaming, crying, terrified child, helpless mother, revolting in our un-British display of embarrassingly extreme behaviour.

Levelling me with a look of pure disgust she stalked off, saying nothing.  I could see, from behind the backs of silent lottery queue, her dragging, like an over-enthusiastic bell-ringer, great lengths of paper towel from a secret holder inexplicably concealed between the double entrance doors.  Back she came, holding a mass of blue paper towel, easily 20 feet in length, and threw it angrily into my trolley.

‘IT’S OVER THERE NEXT TIME YOU NEED IT’ she yelled, spinning on her heal and returning to her station in triumph.  Flushed with satisfaction she shot another exaggerated look of apology to the next in line and resumed her Customer Service role for the deserving few.

Within seconds I had dried the trolley.  The meltdown quickly fizzled out and my boy, despite streaming eyes and shortness of breath, took hold of his toy trolley and calmly jogged off in order to start his usual and unwavering route around the aisles.

What to do?  I wanted to scream at her, shout how she had made me feel.  How easily she could have helped.  I wanted to put my boy straight back into the car, return later with a flame thrower and torch the place.  That, or a stiff letter to the Manager (probably less felonious but unarguably unsatisfactory…)  To tell everyone whose backs were turned that if just one of them had been a decent human being and had stepped forward to help, the whole thing would have been over more quickly and less painfully.  I wanted to run out of there and never come back.  But my boy was off, about his business, ready to collect the items on his list and I was going to have to suck it up and get on with it.  I trudged round the supermarket tearful and over-whelmed with resentment and shame.  I didn’t go out for days after that.  Because what was the bloody point?  Meltdowns at home instead please, minus the audience.

It doesn’t take much to help a situation like that.  All it needed was for someone to step forward and say ‘Tell me how to help’.  I would have and by God I would have been grateful.  It is possible that I might have also suggested that they go and punch The Woman and Flat Cap Man in the face but I would have understood if they had declined.  Eventually.

I know this because one day someone did help.  Another supermarket incident but this time, in the car park.  A thoughtless prick had parked so close to my car that it was impossible to open the door next to the car seat.  My son absolutely could not enter the car by any other door without a catastrophic and self-injurious meltdown.  We waited and waited and waited.  After half an hour, in desperation, I stopped a woman who was going into the shop and asked if she could just hold my son’s hand while I reversed out.  She did.  She happily stood on the pavement, chatting away to my boy, reassuring him that he was going to be able to get into the car and go home.  She didn’t ask me why he couldn’t just use another door, she just did what I asked her to do and went quietly away about her business.  Not all heroes wear capes.  Not all people are decent.  Be the person that understands and acts.  You will be make more difference to a person in need than you can possibly imagine.